tag:blogger.com,1999:blog-17500930.post5304058011950219197..comments2024-03-20T22:57:03.923+00:00Comments on Dean Bubley's Disruptive Wireless: Mobile payments for car parking - awful user experienceDean Bubleyhttp://www.blogger.com/profile/05719150957239368264noreply@blogger.comBlogger5125tag:blogger.com,1999:blog-17500930.post-35239627967649858242007-12-07T00:20:00.000+00:002007-12-07T00:20:00.000+00:00I appreciate your analysis. However there must be ...I appreciate your analysis. However there must be some positive aspects if I see solutions such as Crandy (www.crandy.com) in Belgium, where you don't pay a premium SMS, where you can extend your tickets, stop it and being reimbursed, be informed before the end of the parking, etc. Many services that justify to replace the coin with your mobile.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-17500930.post-9616102349138961962007-12-05T13:23:00.000+00:002007-12-05T13:23:00.000+00:00That's nothing! 10 March, my wife and I drove into...That's nothing! 10 March, my wife and I drove into central London to return faulty electrical goods and knew nothing of this phone parking system.<BR/><BR/>I called the number several times - the first was a really bad line, but after that the system didn't recognise my button presses - repeating the instructins over and over agian.<BR/><BR/>I spoke with a warden about it and he just shrugged his shoulders, said 'sorry' and walked off. <BR/><BR/>Given the traffic and the fact that I'd probably spent a few pounds on the calls already, not to mention the fact that I need to park for 20 mins or so, we gambled - and lost. I'm guessing the unhelpful warden was just biding his time...<BR/><BR/>I sent an email 3 days later and subsequenty received a 'notice to owner' for £100. When I enquired as to my email, I was told they didn't receive it, even though I have electronic proof of having sent it from my work email to the correct address and having receive no report of sending failure.<BR/><BR/>Out of principle we decided to fight it, but all we got was 'rotocol' rubbish before the baillifs were set onto us and in the end we had to pay up at least £150.<BR/><BR/>Perhaps this Neil Herron bloke can shed some light on this as I intend to take it up again. The whole episode was an absolute joke.<BR/><BR/>Westminister mucst have made a mint out of this scheme from those both without knowledge of it and those, like my parents who also ended up paying a fine, who have no phone and would rather take the chance than the alternative which is to pay £10 at the nearest NCP. <BR/><BR/>The fact that you can still pay cash is news to me, so it would be to everyone else - unless more/different signs have been erected since.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-17500930.post-7397405052795125182007-12-03T04:32:00.000+00:002007-12-03T04:32:00.000+00:00As you say, the question is why they aren't using ...As you say, the question is why they aren't using premium SMS as the way to pay - Oh, except that the operator will take 40-50% of that charge whereas credit cards only take 3-5% or less if a debit card.<BR/>The operators have priced themselves out of this market, but perhaps they have as much incentive as Westminster to make it easy and cheap to implement these services.<BR/>I had a thought that it would be a good use for 2D barcodes, though there would need to be a number too for those without camera phones. If you just text the space number and your registration number to an SMS short code, it would certainly be simpler.Paul Jardinehttps://www.blogger.com/profile/14174519230653332835noreply@blogger.comtag:blogger.com,1999:blog-17500930.post-88867498385622120292007-12-01T20:55:00.000+00:002007-12-01T20:55:00.000+00:00DeanInterested in your analysis. We are aware of t...Dean<BR/>Interested in your analysis. We are aware of the potential for fraud and are investigating the set up, operation and failings. It could well mean that every motorist who has failed to pay correctly or has had a ticket may be entitled to refunds as well as the security / fraud issues involved.<BR/>Neil Herron<BR/>www.parkingappeals.co.uk <BR/>enquiries@parkingappeals.co.ukNeil Herronhttps://www.blogger.com/profile/11280006328732917265noreply@blogger.comtag:blogger.com,1999:blog-17500930.post-18612981009608179012007-12-01T19:26:00.000+00:002007-12-01T19:26:00.000+00:00Hi Dean... I heard the person responsible for this...Hi Dean... I heard the person responsible for this on the radio a while back. <BR/><BR/>It turns out Westminister really don't want people to drive into that part of London. So there's no incentive to make it easy to park or pay to pay for it... <BR/><BR/>He more or less said they're trying to make it awkward. Sounds like they suceeeded!Anonymousnoreply@blogger.com