One of the privileges of blogging is that it permits you to vent your anger occasionally, at those that cause you problems.
Step forward Portuguese airline TAP to claim your prize. I salute your incompetence, your rude & unhelpful staff, and your corporate disrespect for customer service.
As a frequent traveller, I know that an occupational hazard is overbooking. Rightly or wrongly, it happens, and when it does, I grit my teeth & remember this is why flights are sometimes relatively cheap.
But what I cannot deal with is checking in, catching a flight to a hub, narrowly making the connection to the second flight as it is boarding..... and then finding that my seat (for which I already hold a boarding pass & had checked in for 4 hours earlier) has been given to someone else. The next flight to the same destination being the next morning, 12 hours later....
... and the fact that its aircrew aren't interested in helping ("Ask the ground staff about transfers when you arrive, it's not my job"), its ground staff are intransigent ("The flight is full") and its customer (dis)service personnel aren't empowered to make decisions and rudely deny they have European-law mandated compensation forms ("write in to the PR department") make it even worse.
In fact, the only time its objectionable employees roused themselves to action was when I tried to take a photo of them, to aid identification in my subsequent complaints, summoning a security guard who claimed it was "prohibited" and ordered me to delete the photo (not of a secure area, but a transfer desk) but was unable to provide any reason why. I wish I'd emailed it to myself straight away.
An airline that has a policy of bumping transfer passengers (there were at least 2 others with me, plus I heard the same occurred on an earlier flight), deserves to go out of business. Quite frankly, whoever the chancer was, who'd wangled a last-minute standby in seat 17D, should have been told to disembark and spend the night in a hotel instead of me.
So, I'm posting this in the hope that I contribute, in some small way, to the future downfall of the company & its acquisition by an airline that runs a business, not a bureaucracy.
My advice: don't travel by TAP, especially on a transit flight via Lisbon.
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